Easun 11KW 11000W 48V Hybrid Solar Inverter Off-Grid MPPT 150A 230VAC WiFi

1. Free Shipping

2. Usually delivery within 3-10 workd days.

Thanks for choosing POWLAND. We guarantee that all POWLAND products are strictly tested by our quality inspectors prior to delivery. Should you have any questions after receiving your product, please contact us at josie@easunpower.com

The following "Return & Refund Policy" applies to products purchased from POWLAND.

Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return. Once you email us to initiate a return, we will respond within 24 hours.

To be eligible for a return, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required when submitting a return request.

Shipping Cost
The return shipping cost will be borne either by POWLAND or the customer, depending on the circumstances outlined below.

1.When POWLAND Pays for Return Shipping

POWLAND will cover the cost of return shipping if the return is due to an error on our part.

Examples of such instances include:

· The item arrived defective and cannot be resolved with a replacement part.

· The wrong item was shipped.

· The item was shipped to the wrong address.

· A duplicate order was shipped.

· The item malfunctioned within the 30-day return period (provided the customer installed and operated the item properly in accordance with the product manual).

IMPORTANT

For items that arrive damaged or defective, the customer must provide video or photographic evidence to support the claim. If a customer refuses or fails to provide such evidence for a claimed malfunction or damage, the return will be treated as a case of "buyer’s remorse," and the customer will be solely responsible for the return shipping costs.

If a customer claims an item is defective or damaged, proof must be provided prior to the return, with no exceptions.

If the return relates to a damaged or defective item that can be resolved with simple parts and support, we may offer free replacement parts and guidance on how to repair the item, should the customer find this to be a more convenient option—thereby avoiding the need to return a large or bulky item.

Once we receive the approved returned item, we will inspect its condition. If the item is found to be defective, we will issue a refund within 3 business days.

2. When the Customer Pays for Return Shipping 

If a return is due to customer error, the return shipping cost is the customer’s responsibility. Shipping fees vary by region.

In such cases, POWLAND may provide a prepaid return shipping label, with the cost deducted from the refund. Alternatively, we will provide a return address for the customer to arrange the return independently.

After the 30-day return period has expired, customers may refer to the POWLAND Warranty Policy for repairs if the item is found to be faulty or malfunctioning. Please refer to the POWLAND Warranty Policy for further details.

Return Address
As we have warehouses in different locations to receive returned products, please contact POWLAND customer service at 

Thanks for choosing POWLAND. We guarantee that all POWLAND products are strictly tested by our quality inspectors prior to delivery. Should you have any questions after receiving your product, please contact us at josie@easunpower.com

The following "Return & Refund Policy" applies to products purchased from POWLAND

Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return. Once you email us to initiate a return, we will respond within 24 hours.

To be eligible for a return, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required when submitting a return request.

Shipping Cost
The return shipping cost will be borne either by POWLAND or the customer, depending on the circumstances outlined below.

1.When POWLAND Pays for Return Shipping

POWLAND will cover the cost of return shipping if the return is due to an error on our part.

Examples of such instances include:

· The item arrived defective and cannot be resolved with a replacement part.

· The wrong item was shipped.

· The item was shipped to the wrong address.

· A duplicate order was shipped.

· The item malfunctioned within the 30-day return period (provided the customer installed and operated the item properly in accordance with the product manual).

IMPORTANT

For items that arrive damaged or defective, the customer must provide video or photographic evidence to support the claim. If a customer refuses or fails to provide such evidence for a claimed malfunction or damage, the return will be treated as a case of "buyer’s remorse," and the customer will be solely responsible for the return shipping costs.

If a customer claims an item is defective or damaged, proof must be provided prior to the return, with no exceptions.

If the return relates to a damaged or defective item that can be resolved with simple parts and support, we may offer free replacement parts and guidance on how to repair the item, should the customer find this to be a more convenient option—thereby avoiding the need to return a large or bulky item.

Once we receive the approved returned item, we will inspect its condition. If the item is found to be defective, we will issue a refund within 3 business days.

2. When the Customer Pays for Return Shipping 

If a return is due to customer error, the return shipping cost is the customer’s responsibility. Shipping fees vary by region.

In such cases, POWLAND may provide a prepaid return shipping label, with the cost deducted from the refund. Alternatively, we will provide a return address for the customer to arrange the return independently.

After the 30-day return period has expired, customers may refer to the POWLAND Warranty Policy for repairs if the item is found to be faulty or malfunctioning. Please refer to the POWLAND Warranty Policy for further details.

Return Address
As we have warehouses in different locations to receive returned products, please contact POWLAND customer service at josie@easunpower.com to obtain the appropriate return address.

Refund Policy
Customers may return or refund a product within 30 days of the date of receipt. Please retain the receipt or proof of purchase.

Once we have received and inspected the returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 3 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Returns may be eligible for a refund under the following conditions:

· Within 30 days of receiving the goods, the customer finds that the product was damaged during transit and is able to provide proof of damage.

· Within 30 days of receiving the goods, the customer finds that the product materially differs from the original product description in one or more significant aspects.

· Within 30 days of receiving the goods, the product is found to have a performance issue not caused by Intentional damage. The customer is expected to assist in completing any necessary product testing, and upon confirmation by both parties that the product is indeed defective, a refund will be issued.

Order Cancellation
POWLAND typically ships orders within 1–2 business days. To cancel an order, please contact us as soon as possible. If the order has not yet been shipped, the customer will receive a refund within 12 hours of cancellation.

If an order is canceled after it has already been shipped, the customer must personally refuse the package upon delivery. A refund will be processed within 3 business days after the package is returned to our warehouse, and the customer is responsible for the shipping costs incurred.

To cancel an order, please contact us at josie@easunpower.com

to obtain the appropriate return address.

Refund Policy
Customers may return or refund a product within 30 days of the date of receipt. Please retain the receipt or proof of purchase.

Once we have received and inspected the returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 3 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Returns may be eligible for a refund under the following conditions:

· Within 30 days of receiving the goods, the customer finds that the product was damaged during transit and is able to provide proof of damage.

· Within 30 days of receiving the goods, the customer finds that the product materially differs from the original product description in one or more significant aspects.

· Within 30 days of receiving the goods, the product is found to have a performance issue not caused by Intentional damage. The customer is expected to assist in completing any necessary product testing, and upon confirmation by both parties that the product is indeed defective, a refund will be issued.

Order Cancellation
POWLAND typically ships orders within 1–2 business days. To cancel an order, please contact us as soon as possible. If the order has not yet been shipped, the customer will receive a refund within 12 hours of cancellation.

If an order is canceled after it has already been shipped, the customer must personally refuse the package upon delivery. A refund will be processed within 3 business days after the package is returned to our warehouse, and the customer is responsible for the shipping costs incurred.

To cancel an order, please contact us at josie@easunpower.com