๐ณ Payment Methods & Security
For online and telephone orders, the following payment methods are available: Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Klarna, and Bank Transfer (ACH).
Credit or Debit Card
Credit and debit card payments are processed directly during checkout. We adhere to the highest security standards, working closely with your card-issuing bank to ensure your transaction is completely safe and encrypted.
โ ๏ธ Note: We do not recommend using prepaid cards or gift cards, as technical issues or significant delays may occur if a refund needs to be processed.
๐ Secure Shopping with 3D Secure Technology
EASUN POWER is dedicated to providing a safe online shopping experience. To protect your purchase, we utilize advanced 3D Secure (3DS) technology, including Visa Secure, Mastercard Identity Check, and American Express SafeKey.
During checkout, a secure window from your bank may appear asking you to verify your identity (usually via a one-time text code or password). Your bank authenticates this transaction within seconds, ensuring that only you, the authorized cardholder, can complete the payment.
๐งพ Possible Reasons for a Failed Card Payment
If your payment did not go through, it is typically due to one of the following reasons:
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Mismatched Billing Information: The name, card number, expiration date, CVV, or billing address (including ZIP code) do่ๅ match the records on file with your bank.
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International Restrictions: Your card was not issued by a US bank or is not authorized for international/cross-border transactions (EASUN POWER processes payments securely via verified US and global payment partners).
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Spending Limits: The order total exceeds your cardโs daily limit or online transaction limit.
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Session Timeout: The checkout page expired, or the browser window was closed before the bank authorization could finish.
๐ฉ Need Assistance?
If you continue to experience payment issues, please reach out to our support team at:
๐ย sales@easunpower.com