30-Day Return for No Reson
We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a return.
return
The customer is responsible for the cost of return shipping.your item must be in the same condition as when you received it, unworn or unused, with tags
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To begin your return, you can contact us via email or whatsapp, but you must make a note of your order number and provide us with the return shipping number within 24 hours of confirming acceptance of the return, as well as instructions on how and where to send your package and a link to check the track of the shipping receipt.
All items sent back to us without first requesting a return will not be accepted.
Damages and problems
Please check your order first after receiving it to make sure it is in good condition. If the item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exchanges
1. Please reach out to EASUN customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. EASUN support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to EASUN with the following information:
Name of the courier
Tracking number
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Refunds
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment within 48 hours except special issue. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The exact cost should depend on the courier company you choose.
If the goods received are damaged or incorrect due to our fault, and the consumer is not responsible for the shipping costs for this reason.
If still any questions, please contact:
Email: tylor@easunpower.com
Whatsapp: +8618123850759
When contacting us, please use the following subject line for each case.
Order+Reture/ Change
Order+Logistics damage
Order+Miss product
Order+no reason return